Clear terms.
Better partnerships.

These Terms of Service (“Terms”) govern your use of webandmediaworks.com and services offered by Web & Media Works (“WMW,” “we,” “us,” or “our”), a digital services provider operating from the Philippines.

By browsing our website, requesting a quote, purchasing a package, or authorizing a project, you agree to the terms that apply to your use or purchase. If you arrange services on behalf of a company, you confirm you are authorized to act for that company.

Some projects also have a written proposal, statement of work, package description, order confirmation, or invoice (together, a “Project Agreement”). A mutually accepted Project Agreement takes precedence over these general Terms regarding specific deliverables, milestones, prices, and payment arrangements.

Depending on your selected service or Project Agreement, we may provide website design or development, landing pages, e-commerce setups, Meta advertising services, GoHighLevel configuration, lead-generation systems, CRM and automation work, analytics and tracking, maintenance, and technical support.

Only work expressly included in the accepted scope is included in the price. Examples shown on our website are illustrative; a project may differ according to your business needs, chosen package, supplied assets, platform limitations, and approved scope.

• New features, integrations, pages, revisions, or campaigns outside the agreed scope may require a revised quote and timeline.
• We will seek your approval before carrying out separately chargeable additional work.
• A consultation or preliminary discussion does not itself create a commitment to deliver a project.

Our website may display packages, introductory prices, or starting prices. Philippine-market website packages are generally displayed in Philippine pesos (₱), while other services may be displayed in U.S. dollars (US$) or another currency. The currency and price stated in your accepted quote or checkout confirmation are the ones that apply.

Quotes may depend on required functionality, number of pages, integrations, urgency, content readiness, and ongoing support. Unless expressly stated, a quoted service fee does not include external costs such as domains, hosting, paid themes, plugins, ad spend, SMS/email usage, software subscriptions, payment processor fees, taxes, or similar third-party charges.

We may change future published packages or rates. A price change does not retroactively change an already accepted Project Agreement unless both parties agree.

Payment schedules, deposits, balances, invoicing, accepted payment methods, and any recurring charges will be set out in the relevant Project Agreement or checkout instructions. Where payment is required before work begins, we may wait for confirmed payment before scheduling the project.

If an invoice is overdue, we may pause affected work or ongoing services after notifying you, subject to any mandatory legal protections. We will identify third-party fees where reasonably known, but providers may change their own rates and terms.

For subscriptions or recurring retainers, the agreed billing frequency and cancellation process apply. Please do not share full payment card details in ordinary email or chat.

We aim to communicate practical milestones and expected delivery dates. Unless a specific deadline is expressly guaranteed in writing, timelines are estimates and can shift due to scope changes, delayed approvals, missing materials, access problems, technical dependencies, third-party outages, or other circumstances outside our reasonable control.

Delivery is usually dependent on your timely provision of logos, photos, product information, access credentials, accurate business details, and consolidated feedback. Delays in receiving these items can delay the project.

When we ask for approval of a design, proof, staging website, or workflow, please review it carefully before approval or launch. The Project Agreement may provide an acceptance period or a review procedure.

The number and type of included revisions depend on your selected package or Project Agreement. For example, certain published Philippine website packages include one revision after the first draft and one final revision round. Additional changes are not automatically included.

Where a package expressly lists additional edit work at ₱100 per hour, that published package rate applies to qualifying work under those terms. Other work may have a different rate, which we will communicate before charging.

A revision adjusts an agreed design or deliverable; a scope change adds or materially changes functionality, page count, architecture, integrations, or the approved direction. Significant scope changes may need a separate estimate and timeline.

You are responsible for the accuracy and legality of the content, business claims, product information, pricing, images, testimonials, customer lists, and materials you supply or approve. You confirm you have the rights, permissions, and any necessary consents to use those materials and to instruct us to work with the relevant accounts and data.

• Provide authorized access to websites, hosting, ad accounts, CRMs, stores, analytics, and connected software when needed.
• Use secure sharing methods for passwords or access invitations, and revoke access when it is no longer required.
• Review deliverables, campaign claims, contact data, automations, messages, and published content before live use.
• Maintain appropriate backups, policies, consent records, and business compliance where these are not explicitly included in our scope.

We may decline instructions that appear unlawful, unsafe, deceptive, infringing, or contrary to a third-party platform’s terms.

Domains, web hosting, WordPress plugins, Shopify apps, Meta services, GoHighLevel, payment processors, and similar technologies are often provided by independent companies. Their availability, rules, fees, and service limitations are outside our control. You are responsible for third-party subscriptions assigned to your account unless our agreement expressly says otherwise.

Some lower-priced or managed website packages may include a WMW subdomain or managed setup and may not include WordPress administrator or back-end access. The precise access, hosting, source files, migration, maintenance, and export rights supplied with your purchase are those stated in your package or Project Agreement.

Where a website depends on hosting or a third-party subscription, cancellation or nonrenewal may affect its availability or functionality. If transfer or migration is included in your agreement, we will follow that agreed process; otherwise, migration may be quoted separately.

You retain ownership of the original materials you provide. Unless agreed otherwise in writing, after full payment of applicable project fees, you receive the rights to use the completed custom deliverables specifically created for you, subject to any third-party licenses, platform restrictions, and components identified in the Project Agreement.

Pre-existing tools, code libraries, design systems, templates, methods, processes, and general know-how belonging to WMW remain our property or that of their respective owners. Third-party fonts, themes, photographs, apps, and plugins are subject to their own license terms, even when incorporated into a completed project.

We may refer to completed, publicly accessible work in our portfolio or case studies using only material already public, unless you request otherwise in writing. We will not intentionally disclose confidential account details or private performance data without permission.

Digital advertising, search visibility, conversion rates, lead volume, bookings, revenue, rankings, and platform approval decisions are affected by many factors beyond our control. We do not guarantee specific leads, sales, rankings, return on ad spend, or business results unless a separate signed agreement explicitly provides a measurable commitment.

Advertising spend, campaign budgets, third-party communication charges, and media costs are separate from management fees unless expressly included. You remain responsible for the legality and accuracy of claims, offers, products, targeting instructions, customer communications, and required advertising disclosures.

Where we configure CRM workflows, forms, email, SMS, or lead capture, you remain responsible for obtaining any legally required notices or consents and complying with relevant marketing, privacy, and communications laws. Platform approvals and account status are controlled by the relevant providers.

Our handling of personal information collected through our website is described in our Privacy Policy. If a project involves access to your customers’ or leads’ information, we will handle that access for the agreed services and may require additional written data-processing or confidentiality terms depending on the nature of the project.

Each party agrees to use reasonable care with nonpublic business information received from the other and not to disclose it except as needed to deliver the services, to authorized providers, with permission, or as required by law. This does not apply to information already public through no breach of duty.

Internet services and third-party tools carry inherent risks. We use reasonable precautions appropriate to the service, but no provider can promise absolute security or uninterrupted availability.

Our 48-Hour Digital Rescue offering is a time-boxed technical support sprint for agreed urgent issues such as website errors, form failures, automation problems, tracking faults, or landing-page problems. The specific tasks and pricing are confirmed before work begins.

For this offering, the 48-hour work window begins only after scope approval, required access/materials, and any agreed upfront payment are received. If the necessary access or an external dependency becomes unavailable, the work may be paused and the timing adjusted with an explanation.

Some technical issues require external provider intervention, new paid tools, or more time than the selected sprint allows. We will explain any significant limitation or separately priced next step; the 48-hour label does not guarantee that every possible issue can be fully resolved within that period.

Learn about Digital Rescue ↗

Cancellation and refund eligibility depend on the selected offer, work already performed, any agreed milestones, and applicable law. If you wish to cancel, contact us as soon as possible so we can identify completed work, uncommitted amounts, and nonrecoverable third-party expenses.

We will not automatically treat every payment as nonrefundable. Any proposed deduction, refund, or remaining balance will be based on the accepted Project Agreement and any rights that applicable law requires us to honor.

Either party may end an ongoing arrangement under the agreed termination notice and conditions. We may suspend or terminate services for material nonpayment, misuse, unlawful requests, or serious breach after reasonable notice when practicable.

We intend to perform our services with reasonable professional care. You should notify us promptly if an agreed deliverable materially differs from its approved scope so we can review the issue under any applicable correction, support, or warranty arrangement.

We cannot promise that a website, campaign, automation, or third-party service will be error-free, permanently compatible, available without interruption, or immune from changes to platforms, policies, devices, or browser software.

To the extent permitted by applicable law, neither party is responsible for indirect or consequential losses such as lost profits arising from a service issue, and WMW’s aggregate liability concerning a particular paid service will not exceed the fees paid for that service. Nothing in these Terms limits liability or legal rights that cannot lawfully be excluded or restricted.

We operate from the Philippines. Unless mandatory laws or an accepted Project Agreement require otherwise, these Terms are interpreted under the laws of the Republic of the Philippines. Applicable consumer protections and rights that cannot be waived remain in effect.

If a disagreement arises, please contact us first so we can try to resolve it in good faith. If informal resolution fails, disputes may be brought before a court or other forum with lawful jurisdiction.

We may update these general website Terms from time to time and will revise the date shown on this page. Material changes to an already accepted project require agreement where applicable, rather than automatically replacing its existing commercial terms.

For questions about these Terms, project scope, access, or a billing matter, email jbsalig@webandmediaworks.com or use our contact page.